Q: Where should we get portraits taken?
A: You may select either a studio portrait session or a “location” session. The studio is located in St Charles on the Highway 94 outer-road, very near where the Page Extension merges into 94. A Location session can be held at a local park, your home, a country club etc. Locations beyond 15 miles from the studio may incur additional fees. If you select an on-location session, you do not need to know an exact location prior to purchasing the gift certificate, but we do ask you to select either a studio session or a location session. Note, this can be changed at a later date if you selected incorrectly.
Q: How many people can be photographed? Can we have Grandma/Grandpa, plus all the siblings and their children?
A: Photographing the extended family is a very popular option. The studio can hold 25-30 people but it’s a tight fit on the set. If needed, we can photograph smaller groups and digitally create a panorama of your family. But yes, the extended family can be photographed.
Q: Can we substitute items?
A: Yes and no: You may upgrade a product within the same product line, but you may not swap between lines. For example, you want a different sized canvas, or you want to add a frame, we will just add the difference. You cannot, for example, take a canvas and swap towards an album.
Q: When is the best time to get portraits taken?
A: Studio sessions are fine all year long. Clearly, the weather is a consideration at certain times of the year. The best time? It depends on when you have your family together. Our answer is always, “now”. None of us are guaranteed a “tomorrow”. We will work with you on scheduling around your family needs. Be prepared to talk about nap times for younger children, as well as work/school schedules and vacation times.
Q: What are the Covid-19 Photo Session Protocols?
A: We encourage you to wear a mask and keep your hands clean (hand sanitizer, disinfecting wipes, and masks are provided). You will not be required to wear a mask while being photographed. If you are with family members who are outside of your bubble and would like to remain apart, we can photograph you in groups and digitally add each group together. Karen, the photographer, will use proper sanitizing and wear a mask, except when distanced enough to be safe. The studio is large enough that distancing is not difficult. Please reschedule your session if anyone has symptoms or recent contact with the virus.